School Help Desk Technician

 West Catholic Preparatory High School

4501 Chestnut St.

Philadelphia, PA 19139                     

 The Help Desk Technician is a senior staff member who manages all the IT, Computer Systems, Operational Systems, and Classroom Technology Integration within the school.  She/He is responsible for the ongoing support, updates to and system maintenance of building digital infrastructure systems. The position primary report is to the school President and Principal. The candidate will be responsible to follow all digital policies, procedures and infrastructure best practices set and evaluated by the Archdiocese of Philadelphia Director of Technology.

Overview of High School

West Catholic Preparatory High School has enjoyed a rich history and a century-plus of educating the community spiritually, academically and through extra-curricular programs, improving the lives of students and families in the surrounding community. The challenging academic curriculum, competitive athletics program and engaging activities complement each other to foster courage, character and leadership.

West Catholic Preparatory High School Mission Statement

West Catholic Preparatory High School is a Catholic community of academic excellence in an urban environment that is open to an interdenominational population. The school’s rigorous spiritual, academic, technological, and co-curricular programs develop our ethnically and religiously diverse student body into young men and women of strong moral and ethical character. West Catholic prepares each student to face the challenges of everyday life in an ever-changing global society.                                   

Responsibilities:

• Set-up and maintain technology systems including, but not limited to; computer workstations, laptops, Chromebooks, printers, LCD projectors and interactive white boards
• Deploy and maintain student devices
• Process work orders as needed through the school ticketing system
• Assist in the preparation of purchase orders for technology equipment and materials and inspect and verify all technology purchases upon receipt
• Install and maintain various software products while maintaining all licensing agreements
• Maintain an accurate inventory of the school technology equipment using central system inventory solution and provide ongoing inventory and various usage reports for school and district administration
• Oversee the and manage the schools phone system
• Ensure that service incidents are recorded in central system Help Desk solution
• Possess working knowledge of firewalls and web-filters
• Help identify and remediate system security vulnerabilities
• Develop, manage and track the IT department’s annual budget
• Participate in ongoing professional development to maintain and develop job- related skills
• Attend local and diocesan meetings related to technology
• Possess deep knowledge of both wired and wireless infrastructure and technology and DHCP and DNS
• Maintain and monitor Windows servers with Active Directory and all local networks
• Serve as a liaison to the Office of Catholic Education (OCE) on technology-related issues
• Handle additional duties as needed

Qualifications:

• Bachelor’s degree in Computer Science or related field is recommended.
• Previous help desk or building IT experience highly preferred. 
• Network and hardware certifications are preferred.

The Technology Specialist reports to the school’s President, Principal and to the AoP Director of Technology.  This is a 12-month, full-time position.

Those interested in applying, please send cover letter, resume and any relevant certifications to: Ms. Connie Rogers Executive Assistant to Mr. Aaron Heintz, Director of Technology, PreK-12 at:  crogers@archphila.org

The deadline for application is March 25, 2025

Interviews will be granted to the most qualified applicants.

PA required clearances and Safe Environment Certification and official transcripts will be required before employment can begin.

As a religious organization, the Archdiocese of Philadelphia is also bound by Canon Law and Catholic teachings.  For this reason, there may be occasions when an employee’s failure to adhere to the truths of the Catholic faith are a factor in employment-related decisions.  In the event an employee fails to adhere to, or takes a position publicly that is contrary to, Catholic doctrine and teachings, or any policy or procedure maintained by the Archdiocese, the employee may be subject to disciplinary action up to and including termination of employment.

Employment practices will not be influenced by an individual’s legally protected status or any other basis as may be required by local, state and/or federal law as those laws apply to the Archdiocese. 

Any employee with questions or concerns about any type of discrimination in the workplace is encouraged to bring these issues to the attention of Human Resources.  Employees can raise concerns and make reports without fear of reprisal.  Anyone found to be engaging in any type of unlawful discrimination will be subject to disciplinary action, up to and including termination of employment.